Return & Exchange Policy

Shop with Peace of Mind at Felix Smart

At Felix Smart, we take every effort to ensure that your customer experience is the finest. We understand that in some cases, a return or exchange may be required. We offer a 100% satisfaction and money-back guarantee, so you can shop with peace of mind.

Refunds and Returns

You can return unopened items in their original packaging within 15 days of your purchase. If more than 15 days have passed since your purchase, we cannot offer you a refund or exchange.

For Christmas or holiday gifts, you can return unopened items in their original packaging until January 15th of the following year.

Once we receive your returned item, we will fully examine it and notify you via email within a reasonable period of time whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price, and a credit will automatically be applied to your original method of payment.

Ship the item you wish to return to:

Felix Smart Inc. 13 Cranleigh Park SE. Calgary, Alberta, Canada. T3M1H3

To follow up on the status of your return, please contact us at felix@felixsmart.com.

Exchanges

We only exchange goods if they are defective or damaged. If you believe a product is defective, please promptly contact us at felix@felixsmart.com with details of the product and the defect. Ship the item you consider defective to the same address listed above.

Once we receive the returned product, we will fully examine it and notify you via email within a reasonable period of time whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Exceptions

Some items are non-refundable and non-exchangeable, including consumable goods such as monitoring slides and calibrating solutions.

*Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Warranty

All of our electronic components come with a 1-year parts and labor warranty. Contact felix@felixsmart.com with any warranty-related issues.