100% Satisfaction and Money-Back Guarantee

At Felix Smart, we take every effort to ensure that your customer experience is the finest. We understand that in some cases, a return or exchange may be required. We offer a 100% satisfaction and money-back guarantee, so you can shop with peace of mind.

Lifetime Warranty

All of our electronic components come with a lifetime parts and labor warranty. Contact felix@felixsmart.com with any warranty-related issues.

Refunds and Returns

You can return items in their original packaging within 60 days of your purchase. Please note that it is your responsibility to ensure the safe transportation of these items.

To begin this process, please reach out to our customer service team at felix@felixsmart.com.

Once we receive your returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. We must review returned items to ensure they have were not tampered with and have all their original components.  If you are entitled to a return, we will refund your purchase price, and a credit will automatically be applied to your original method of payment.

Ship the item you wish to return to:

Felix Smart Inc. #2103, 4416 64 Avenue SE, Calgary, Alberta, Canada. T2C 2B3

To follow up on the status of your return, please contact us at felix@felixsmart.com.

Exchanges

We only exchange goods if they are defective or damaged. If you believe a product is defective, please promptly contact us at felix@felixsmart.com with details of the product and the defect. Ship the item you consider defective to the same address listed above.

Once we receive the returned product, we will fully examine it and notify you via email within a reasonable period of time whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Exceptions

Some items are non-refundable and non-exchangeable, including consumable goods such as monitoring slides and calibrating solutions. Additionally, probes and sensors will eventually fall out of warranty coverage if they have surpassed their expected lifespan. 

*Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.