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Refunds and Returns

We take every effort to make your customer experience the finest. We do understand that in some cases, a return or an exchange is required. You can return unopened items in the original packaging within 15 days of your purchase. If 15 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Christmas or holiday gifts can be returned unopened and in the original packaging up until January 15th of the following year. 

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

You can send the item you wish to return to:

Felix Smart Inc. 13 Cranleigh Park SE. Calgary, Alberta, Canada. T3M1H3

To follow-up on the status of your return, please contact us at felix@felixsmart.com

Exchanges 

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at felix@felixsmart.com with details of the product and the defect. You can send the item you consider defective to:

Felix Smart Inc. 13 Cranleigh Park SE. Calgary, Alberta, Canada. T3M1H3

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Exceptions

Some items are non-refundable and non-exchangeable. These include consumable goods such as monitoring slides and calibrating solutions. 

 

*Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Warranty

All of our electronic components come with a 1 year parts and labour warranty. Please contact felix@felixsmart.com with any warranty related issues.